Benaroon Medical Centre

FAQs

Our trading hours are:

Monday to Friday
8am to 6pm
Saturday
8am to 12 pm
Sunday
Closed

For after hours services, please call the Sydney Medical Deputising Service on (02) 8724 6300

A medical emergency is an acute illness or injury that can be life-threatening and requires immediate medical attention.
Some medical emergencies include; chest pain or tightness, difficulties breathing, unconsciousness, severe or extensive burns, sudden facial or limb weakness, facial rash and swelling, and uncontrolled bleeding.

If you or someone you know is experiencing any of the above or any other medical emergencies, please call 000 or go to your nearest hospital.

The reception staff and members of the practice team ask certain questions to ensure that you receive the most appropriate medical care at the most appropriate time. Receptionists collect brief information from patients to help doctors prioritise patients that are very sick and to ensure all patients recieve an appropriate level of care.

You can ask to speak to a receptionist in private, away from reception. Furthermore, if you feel an issue is very private and do not wish to say what it is then this will be respected.

Any information given by you is strictly confidential and any breach of confidentiality will be taken very seriously and dealt with accordingly. Please refer to our Privacy Policy for more information.

Correct patient identification is vital for patient safety and the maintenance of patient confidentiality. Our patients are correctly identified at each encounter with our practice team over the telephone, electronically or in person.

Our receptionists must obtain at least three of the following approved patient identifiers:
• Patient name (Family and given names)
• Date of birth
• Gender (as identified by the patient)
• Address
• Patient health record number (where it exists)
• Individual Healthcare Identifier
A Medicare number is not an approved identifier.

If patients are dissatisfied with any aspect of care within this practice, they are welcome to discuss any matters with the doctor or receptionist. Your feedback is highly valued. Written complaints can be made to the practice and we will endeavour to answer your complaint within one week.

If you feel that your complaint is not being managed by the practice and you would like to speak to a third party, you may prefer to contact the NSW Healthcare Complaints Commission handling complaints:

Telephone(02) 9219 7444
Toll Free in NSW1800 043 159
TTY service for the hearing impaired(02) 9219 7555
or contact the National Relay Service on 133 677
Fax(02) 9281 4585
Emailhccc@hccc.nsw.gov.au
Office addressLevel 13, 323 Castlereagh Street (corner of Hay St)
SYDNEY NSW 2000
(The office is located close to Central Station and is accessible by wheelchair.)